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Papers On Communications, Media, Theory, Etc
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Communicating At Work - Book Report
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A 9 page paper. Communicating at Work is written by Tony Allesandra, Ph.D. and Phil Hunsaker, Ph.D. This paper offers a synopsis of the book and includes some of the many ideas the authors provide. Different topics discussed include the four styles of communicating, nonverbal communication, listening, writing skills, effective meetings and more. Bibliography lists 1 source.
Filename: PGcmwrk.rtf

Communicating Customer Service
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A 12 page paper discussing the issue of customer service at Ameritech as a problem of internal and external communications. The company consistently issues press releases glossing over the long term customer service problems and then generally fails to live up to the promises made in those press releases. The paper examines possible underlying reasons and make suggestions for a better approach. Bibliography lists 10 sources.
Filename: KSbusCommPR.wps

Communication -- Shifting from Transmission to Ritual
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This 6 page report discusses how the processes in which ideas and information are transmitted or communicated differs significantly from the ways in which communication evolves as a ritualistic operation. From both a theoretical and a practical perspective, communication that exists only to impart information is very different from communication that takes place as either part of or as an outcome of ritual. It is important to consider how communication figures into the larger context of defining social interaction, determining its greater meaning, and serving as a means through which people are able to connect with “something” greater than themselves as individuals. Bibliography lists 6 sources.
Filename: BWcomrit.wps

Communication / Construction Work
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A 8 page research paper discussing two issues of communication: opening communication channels on the work site and improving one's own communication processes. The writer contends that open communication channels enhance job performance and offers three specific suggestions for how to accomplish this. The second part of the paper deals with how supervisors can improve two aspects of their own communication processes to also enhance moral and job performance and to avoid misunderstandings. Bibliography lists 5 sources.
Filename: Const.wps

Communication Analysis
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A 5 page paper identifying communication "disconnects" at an organization, followed by identification and discussion of specific points used as examples. The paper presents examples in a 2-page text table, and then assigns the organization (a school district) a score of 88 for overall effectiveness. The same circumstances in another organization would be deserving of a score in the low 90s, perhaps a 91 or 92. Because this specific organization is a public school district and is charged in part with teaching better skills than those exhibited in several areas of communication, however, it is awarded a lower score. Bibliography lists 3 sources.
Filename: KScommMgmtRA.rtf

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