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Papers On Management Theory & Applied Operations Mgt.
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Interpersonal Communication
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An 8 page paper which discusses the many aspects of interpersonal communication. Illustrations are provided which discuss how education is very relevant in determining certain levels of interpersonal communication, in addition to two separate studies which involved close relationships and sexual relationships. A large part of the process of interpersonal communication involves an individual's goals. This is also discussed. Bibliography lists 4 sources.
Filename: RAintcom.wps

Group Dynamics Of A Volunteer Organization
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6 pages in length. The writer discusses group dynamics in relation to formal and informal settings, addressing such issues as communication, stature and prestige. Bibliography lists 3 sources.
Filename: TLCgroup.doc

WASHINGTON MUTUAL AND QUALITY CONTROL
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This 7-page paper focuses on Washington Mutual's mortgage operations and how they can be better streamlined through quality control processes. The paper examines the problem that the company is experiencing, discusses Deming's 14 points (widely considered the forerunner of TQM) and also discusses the Delphi method in terms of forecasting. Bibliography lists 2 sources.
Filename: MTwamut.rtf

THE TOOLS OF ORGANIZATIONAL MANAGEMENT
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This 7-page paper examines the organizational tools available to today's CEO. "Tools" described include use of contigency approach, Maslow's theory, participative management, team-building and concept of content and process theories. Bibliography lists 6 sources.
Filename: MTorgman.rtf

Negotiation and Business Success: The Importance of Cross Cultural Communication in a Fictional Bagel Franchise
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A 10 page discussion of the problems being experienced in a fictional Bagel Franchise and the negotiations which led to the resolution of those problems. Emphasizes the importance of cross cultural communication in business. Bibliography lists 4 sources.
Filename: PPbagle.wps


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