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Papers On Business Management & Management Theory
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A Dissertation Proposal; How Should Companies Compete to Maximize their Returns from the Internet?
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E-commerce is an important element of many businesses. This 7 page paper is a proposal for the development of an e-commerce model that can set out the requirments for a business to be successful in e-commerce. A literature review is undertaken and then a methodology is outlined which includes primary and secondary research. The bibliography cites 5 sources.
Filename: TEeprop01.rtf

A FAILURE OF PROJECT SCOPE: VISTA AND GEOPLEX
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This 5-page paper examines the concept of a project scope, and defines where Microsoft's Vista and AT&T's Geoplex failed in its project scope endeavors. Bibliography lists 5 sources.
Filename: MTproscofai.rtf

A Good Customer Service Model
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This 3 page paper looks at prevention, appraisal, and external failure of cost and quality practices as applied to customer service processes. Bibliography lists 3 sources.
Filename: SA845q.rtf

A Leader To Notice: Mark Hurd
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A 5 page paper that presents an introduction to Mark Hurd, CEO of Hewlett-Packard. The paper reports the awards he has received for his leadership and his success as CEO, President and Chair of the company. The writer also comments on his leadership style. Bibliography lists 5 sources.
Filename: PGhurdh.rtf

A Look at Total Quality Management (TQM)
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This 4 page paper examines TQM but also compares it to another management model (BPR). TQM is discussed in terms of how it is applied to various industry types. Four questions posed by a student are answered in the context of this essay. Bibliography lists 2 sources.
Filename: SA533TQM.rtf


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