A FAILURE OF PROJECT SCOPE: VISTA AND GEOPLEX
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This 5-page paper examines the concept of a project scope, and defines where Microsoft's Vista and AT&T's Geoplex failed in its project scope endeavors. Bibliography lists 5 sources.
Filename: MTproscofai.rtf

A Good Customer Service Model
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This 3 page paper looks at prevention, appraisal, and external failure of cost and quality practices as applied to customer service processes. Bibliography lists 3 sources.
Filename: SA845q.rtf

A Look at Total Quality Management (TQM)
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This 4 page paper examines TQM but also compares it to another management model (BPR). TQM is discussed in terms of how it is applied to various industry types. Four questions posed by a student are answered in the context of this essay. Bibliography lists 2 sources.
Filename: SA533TQM.rtf

A Management Perspective
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5 pages. "Planning is looking ahead and controlling is looking back." Based on this statement, this research paper considers the management perspective that forward thinking is very important in the management of any business, but by considering the past it is also possible to learn to plan more efficiently and with more knowledge. Neither looking ahead nor looking back should be considered more important than the other; rather, by doing both, the most effective manager can make his or her business a more tightly run and efficient machine. Bibliography lists two sources.
Filename: JGAmgahd.wps

A Managerial Plan for Diversity
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A fictitious, 8 page plan for a model company to incorporate an emphasis on diversity in its human resources. A detailed strategy, blueprint for implementation, etc; are all included in this well-structured presentation. Bibliography lists 2 helpful sources.
Filename: Manadiv3.wps